TY - JOUR AB - VL - 19 IS - 5 SN - 0954-478X DO - 10.1108/09544780710817919 UR - https://doi.org/10.1108/09544780710817919 AU - Voehl Frank PY - 2007 Y1 - 2007/01/01 TI - Process Management Excellence: The Art of Excelling in Process Management T2 - The TQM Magazine PB - Emerald Group Publishing Limited SP - 518 EP - 520 Y2 - 2024/04/19 ER -