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Critical success factors of continuous improvement in the public sector: A literature review and some key findings

Karen J. Fryer (Caledonian Business School, Glasgow Caledonian University, Glasgow, UK)
Jiju Antony (Department of DMEM, Strathclyde Institute for Operations Management, Glasgow, UK)
Alex Douglas (Liverpool John Moores University, Liverpool, UK)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 28 August 2007

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10080

Abstract

Purpose

To determine the critical success factors (CSFs) for continuous improvement projects in the public sector.

Design/methodology/approach

Theoretical paper based on a literature review.

Findings

It would appear that there are factors that are important in manufacturing organisations that do not figure in service/public sector organisations and vice versa.

Research limitations/implications

As few papers were identified, further research must be carried out into the CSFs to see if the differences between manufacturing, service and public sector organisations are substantiated.

Practical implications

This work identifies aspects that must be in place for the successful implementation of a continuous improvement project and should be used by those wishing to initiate a project within their organisation.

Originality/value

This paper highlights the similarities and differences between manufacturing, service and public sector organisations.

Keywords

Citation

Fryer, K.J., Antony, J. and Douglas, A. (2007), "Critical success factors of continuous improvement in the public sector: A literature review and some key findings", The TQM Magazine, Vol. 19 No. 5, pp. 497-517. https://doi.org/10.1108/09544780710817900

Publisher

:

Emerald Group Publishing Limited

Copyright © 2007, Emerald Group Publishing Limited