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The effects of total quality management practices on employees' work‐related attitudes

Noorliza Karia (School of Management, Universiti Sains Malaysia, Penang, Malaysia)
Muhammad Hasmi Abu Hassan Asaari (School of Distance Education, Universiti Sains Malaysia, Penang, Malaysia)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 January 2006

13732

Abstract

Purpose

The purpose of this paper is to examine the impact of total quality management (TQM) practices on employees' work‐related attitudes, such as job involvement, job satisfaction, career satisfaction, and organizational commitment.

Design/methodology/approach

The paper proposes and tests 16 hypotheses on the relationship between TQM practices and work‐related attitude.

Findings

The results indicate that training and education have a significant positive effect on job involvement, job satisfaction, and organizational commitment. Empowerment and teamwork significantly enhance job involvement, job satisfaction, career satisfaction, and organizational commitment. Continuous improvement and problem prevention significantly enhance job satisfaction and organizational commitment. Customer focus does not contribute to job involvement, job satisfaction, career satisfaction, or organizational commitment.

Research limitations/implications

The study was unable to evaluate the wider dimensions of TQM practices.

Practical implications

Managers should be aware that TQM practices have a positive effect on employees' work‐related attitudes (such as job involvement, job satisfaction, career satisfaction, and organizational commitment).

Originality/value

The paper focuses on TQM in practice, rather than on TQM in theory and/or TQM as organizational change.

Keywords

Citation

Karia, N. and Hasmi Abu Hassan Asaari, M. (2006), "The effects of total quality management practices on employees' work‐related attitudes", The TQM Magazine, Vol. 18 No. 1, pp. 30-43. https://doi.org/10.1108/09544780610637677

Publisher

:

Emerald Group Publishing Limited

Copyright © 2006, Emerald Group Publishing Limited

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