The application of business process reengineering in the UK

Charles Tennant (Warwick Manufacturing Group, University of Warwick, Coventry, UK)
Yi‐Chieh Wu (Warwick Manufacturing Group, University of Warwick, Coventry, UK)

The TQM Magazine

ISSN: 0954-478X

Publication date: 1 December 2005

Abstract

Purpose

The purpose of this research was to identify the key factors for success of business process reengineering (BPR) applications in the UK‐based companies.

Design/methodology/approach

A questionnaire survey was used to gather primary research data from the UK‐based companies that have applied BPR to investigate the triggers for BPR, identify the main barriers, and enable the authors' to propose key factors for success.

Findings

The survey found that the main reasons for applying the technique were external competitive pressures, internal cost reduction, and productivity improvements. The main barriers to successful implementation were reported as tactical short‐term solution driven approaches, which inadequately considered the people issues, and an over reliance on IT‐based technology. It is proposed that the factors for success include adopting a strategic approach, which prioritises business processes for BPR projects. This should include the establishment of appropriate company‐wide targets and measures that emphasise continuous improvement for the long term. Finally, management needs to motivate and involve employees as a key enabler by removing their fears that BPR is really a “downsizing” exercise, and emphasising improved co‐ordination of people and technology.

Research limitations/implications

The research has limitations in that the respondent companies are UK‐based and therefore the internationalisation of the findings requires further validity.

Practical implications

The discussion and conclusions from this work are made in a practical manner.

Originality/value

Some useful primary data from the UK industry which makes the work original and of value to both academics and practising managers.

Keywords

Citation

Tennant, C. and Wu, Y. (2005), "The application of business process reengineering in the UK", The TQM Magazine, Vol. 17 No. 6, pp. 537-545. https://doi.org/10.1108/09544780510627633

Download as .RIS

Publisher

:

Emerald Group Publishing Limited

Copyright © 2005, Emerald Group Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.