How improving quality improves supply chain management: empirical study
Abstract
Purpose
Much has already been written about the effects of ISO 9000 standards on business performance, mostly supporting the notion that implementing a standardized quality management system is beneficial. That said, no studies have been made into the impact that the implementation of these regulations has had on improvements, if any, to supply chain management (SCM). This paper aims to give an initial outline on this subject.
Design/methodology/approach
Using the five strategies proposed by Chandra and Kumar in 2000 that aimed at stimulating the implementation of correct SCM, along with an empirical study carried out in nearly 400 companies certified to ISO 9000 standard, how this quality assurance standard contributes to successful SCM implementation is analysed.
Findings
From the obtained results, it is interesting to point out that not only those indicators which show clear improvements in the SCM have been found but also those aspects in which the companies themselves recognize their limitations.
Originality/value
This paper is one of the first to analyse the effects of the implementation of a Quality Management Standard such as the ISO 9000, through SCM.
Keywords
Citation
Casadesús, M. and de Castro, R. (2005), "How improving quality improves supply chain management: empirical study", The TQM Magazine, Vol. 17 No. 4, pp. 345-357. https://doi.org/10.1108/09544780510603189
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited