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Integrating corporate social responsibility (CSR) into ISO management systems – in search of a feasible CSR management system framework

Pavel Castka (Researcher at the University of Salford, Salford, UK)
Christopher J. Bamber (Managing Director OLC (Europe) Ltd, Preston, UK)
David J. Bamber (Independent Research Adviser at Training for the Future, Preston, UK)
John M. Sharp (Professor at the University of Salford, Salford, UK)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 June 2004

Abstract

Following the growing interest in corporate governance and corporate social responsibility (CSR), the International Organization for Standardization (ISO) Committee on Consumer Policy (ISO/COPOLCO) opened the discussion about the feasibility of CSR management system standard. In this paper, we investigate the underlying issues that shape the development of CSR standard. Based on our case study research, we provide a framework for organisations to establish, manage, improve and document a CSR management system. This framework is based on process and systems thinking and analogous to ISO 9001:2000 adding significantly to existing definitive management frameworks. Finally, we outline areas for further research and indicate substantial managerial implications.

Keywords

Citation

Castka, P., Bamber, C.J., Bamber, D.J. and Sharp, J.M. (2004), "Integrating corporate social responsibility (CSR) into ISO management systems – in search of a feasible CSR management system framework", The TQM Magazine, Vol. 16 No. 3, pp. 216-224. https://doi.org/10.1108/09544780410532954

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited