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A fresh approach to safety management systems in Hong Kong

Stephen C.‐K. Yu (Operations Officer, Civil Aviation Department, Hong Kong)
Bob Hunt (Senior Lecturer in Management and Director, Centre for Management Innovation and Technology, Macquarie Graduate School of Management, Macquarie University, North Ride, Australia)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 June 2004



Given the fact that the effectiveness of safety management systems (SMS) have reached a no‐improvement plateau in most organisations in Hong Kong, those involved in SMS would agree that change is needed to give safety a continuous improvement momentum. The concepts, principles, tools and practices of total quality management (TQM) can be the means to obtain such a change. This paper is an attempt to apply the TQM concepts and techniques in a systematic manner into a SMS. First, the problems of a compliance‐oriented SMS adopted by most organisations in Hong Kong are summarised. Then, the needs and rationales for the establishment of TQM‐based safety management briefs, which will ultimately determine the backbone of a SMS, are illustrated. Next, a systematic process for developing and implementing a SMS that incorporates TQM principles is outlined. Finally, practical strategies for the implementation of a TQM‐based SMS in Hong Kong are suggested.



Yu, S.C.‐. and Hunt, B. (2004), "A fresh approach to safety management systems in Hong Kong", The TQM Magazine, Vol. 16 No. 3, pp. 210-215.



Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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