To read the full version of this content please select one of the options below:

The implementation of TQM philosophy in Palestinian organization: a proposed non‐prescriptive generic framework

Samir Baidoun (Assistant Professor of and a Lecturer in Operations and Quantitative Management, Department of Business Administration, Birzeit University, Jerusalem, Palestine)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 June 2004

Abstract

The non‐prescriptive framework described in this paper is based on an empirical study of total quality management (TQM) implementation in the Palestinian industrial context. The main focus of the study was to identify the critical quality factors for effective TQM implementation and to understand how these critical quality factors are implemented by the Palestinian organizations. It is believed that the successful implementation of TQM in the Palestinian context should be a gradual approach with progression and selection of appropriate major top management actions. Therefore, a logical and simple framework based on the empirical evidence derived from the analysis of three levels of investigations is provided including the major top management actions, the organizational activities and the guidelines that need to be taken when addressing the foundation elements and the core components (critical quality factors) for successful implementation.

Keywords

Citation

Baidoun, S. (2004), "The implementation of TQM philosophy in Palestinian organization: a proposed non‐prescriptive generic framework", The TQM Magazine, Vol. 16 No. 3, pp. 174-185. https://doi.org/10.1108/09544780410532909

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited