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Integrating Six Sigma and CQI for improving patient care

Lee Revere (Assistant Professor, Decision Sciences, in the School of Business and Public Administration, University of Houston‐Clear Lake, Houston, Texas, USA)
Ken Black (Professor, Decision Sciences, in the School of Business and Public Administration, University of Houston‐Clear Lake, Houston, Texas, USA)
Ahsan Huq (Adjunct Professor, Decision Sciences, in the School of Business and Public Administration, University of Houston‐Clear Lake, Houston, Texas, USA)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 2004

4464

Abstract

Examines Six Sigma as a strategy for improving service which tries to reduce defects and therefore improve a firm’s marketing position. Looks at how this as been applied in business and then examines its place in healthcare. Concludes that the few healthcare institutions that have implemented Six Sigma have done so in the interest of business and not so much in the area of patient care, where it is proposed that it will improve things dramatically.

Keywords

Citation

Revere, L., Black, K. and Huq, A. (2004), "Integrating Six Sigma and CQI for improving patient care", The TQM Magazine, Vol. 16 No. 2, pp. 105-113. https://doi.org/10.1108/09544780410522991

Publisher

:

Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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