Private versus public sector excellence

Abstract

This paper analyses the differences between private and public sector organisations in Denmark in relation to the penetration of holistic management models, how companies achieve excellent results and the empirical weight structure of the European Foundation for Quality Management (EFQM) excellence model. The results show that the penetration of holistic management models is greater among public organisations. Furthermore private and public organisations do not achieve excellent results in the same way. Private companies put higher emphasis on the systems dimension whereas public organisations put higher emphasis on the people dimension. In relation to the empirical weight structure of the EFQM excellence model two significant differences were found. Private companies put higher emphasis on the criteria “leadership” and “policy and strategy” than public organisations.

Citation

Eskildsen, J.K., Kristensen, K. and Jørn Juhl, H. (2004), "Private versus public sector excellence", The TQM Magazine, Vol. 16 No. 1, pp. 50-56. https://doi.org/10.1108/09544780410511489