Total quality management (TQM) practices in Turkish manufacturing organizations

Abstract

Total quality management (TQM) is one of the most popular modern management concepts. It refers to a quality emphasis that encompasses the entire organization, from supplier to customer. In this paper, the TQM practices in the Turkish manufacturing industry are analyzed, based on a survey conducted among 100 large companies. This paper presents results of a survey of Turkish manufacturing companies. The key finding from the research is that a growing number of companies in Turkey are willing to implement TQM to generate competitive advantage. It was also found that important factors for a successful implementation process are upper management support, employee involvement and commitment, customer focus, quality education and training, teamwork, and use of statistical techniques.

Citation

Bayazit, O. (2003), "Total quality management (TQM) practices in Turkish manufacturing organizations", The TQM Magazine, Vol. 15 No. 5, pp. 345-350. https://doi.org/10.1108/09544780310502435