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The return of online grocery shopping: a comparative analysis of Webvan and Tesco’s operational methods

Kelly Delaney-Klinger (Kelly Delaney-Klinger is a PhD student in the Management Department, at The Eli Broad Graduate School of Management, Michigan State University, East Lansing, Michigan, USA.)
Kenneth K. Boyer (Kenneth K. Boyer is an Associate Professor in the Department of Marketing and Supply Chain Management, at The Eli Broad Graduate School of Management, Michigan State University, East Lansing, Michigan, USA.)
Mark Frohlich (Mark Frohlich is an Assistant Professor in the Operations Management and Technology Department, London Business School, London, UK.)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 June 2003

18997

Keywords

Citation

Delaney-Klinger, K., K. Boyer, K. and Frohlich, M. (2003), "The return of online grocery shopping: a comparative analysis of Webvan and Tesco’s operational methods", The TQM Magazine, Vol. 15 No. 3, pp. 187-196. https://doi.org/10.1108/09544780310469334

Publisher

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Emerald Group Publishing Limited

Copyright © 2003, Emerald Group Publishing Limited

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