A comparative study of 16 national quality awards
Kay C. Tan
(Kay C. Tan is Associate Professor in the Department of Industrial and Systems Engineering, National University of Singapore, Singapore.)
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Abstract
With the success of the Deming Prize, the Malcolm Baldrige National Quality Award, and the European Quality Award, many other countries have developed or are in the midst of developing their own quality award programs. This article provides background information on 16 national quality awards (NQAs) and discusses the similarities and differences among them. Key strengths of each award are also highlighted. Recommendations for developing an NQA are provided based on the findings.
Keywords
Citation
Tan, K.C. (2002), "A comparative study of 16 national quality awards", The TQM Magazine, Vol. 14 No. 3, pp. 165-171. https://doi.org/10.1108/09544780210425874
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited