An empirical investigation of total quality management: a Taiwanese case

Abstract

Not long ago, the Asia Pacific area suffered economic decline due to financial crises. By contrast, Taiwan, stood apart from its regional competitors and was able to manage and turn the crises into opportunities. Besides the financial factors discussed by economists, quality management should also be considered as a major factor in this development. Investigates how industry in Taiwan implemented quality issues, especially total quality management, within the last decade. Questionnaires were generated and distributed to the largest corporations in Taiwan to gather information. Statistical analysis was performed to evaluate the quality implementation status in Taiwan. The results can be used to study the comparative impacts of quality management in the area of the Asia Pacific.

Citation

Huang, Y. and Lin, B.M.T. (2002), "An empirical investigation of total quality management: a Taiwanese case", The TQM Magazine, Vol. 14 No. 3, pp. 172-180. https://doi.org/10.1108/09544780210425865