Empowerment: the key to quality

Abstract

Discusses attributes of leadership that are necessary in a quality organization. Defines empowerment as a philosophy, an attitude and a way of thinking that supports the quality process. Quality is depicted as a synergetic teamwork philosophy, a group process, and a can‐do attitude that must be embraced by the organization. Clarifies the development of a quality process system and the formation of quality principles as they relate to empowerment. Explains empowerment and the manner in which it differs from the traditional power and control concept of management. Depicts delegating and accepting responsibility as a behavior that promotes and supports leadership. Provides guidance, techniques, and examples that can be used to enhance leadership and teambuilding skills. Establishes a philosophy to increase the probability for long‐term success and professional fulfillment. Includes quotes from contemporary as well as historical leaders.

Citation

Scarnati, J.T. and Scarnati, B.J. (2002), "Empowerment: the key to quality", The TQM Magazine, Vol. 14 No. 2, pp. 110-119. https://doi.org/10.1108/09544780210416720