Implementation of total quality management in the managed care industry
Seyed‐Mahmoud Aghazadeh
(Seyed‐Mahmoud Aghazadeh is Full Professor in the Department of Business Administration, State University of New York at Fredonia, Fredonia, New York, USA.)
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Abstract
This paper presents an evaluation and discussion of total quality management (TQM), focusing on its origin, measure, and implementation into a specific industry (managed care). It will further show the significance of the nursing profession when looking how to successfully join the two concepts together. The results of this paper will effectively demonstrate that the implementation of TQM into managed care reveals a higher level of quality and customer satisfaction.
Keywords
Citation
Aghazadeh, S. (2002), "Implementation of total quality management in the managed care industry", The TQM Magazine, Vol. 14 No. 2, pp. 79-91. https://doi.org/10.1108/09544780210416694
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited