Expanding the meaning of standardisation within construction processes

Abstract

Discusses the effectiveness of construction practices on standardisation based on six case studies developed both in Brazil and in the UK, focusing on the “bricklaying” process. The case studies showed a paradox: construction companies developing written standards but failing to implement and maintaining standard practices. Written standards were extremely ineffective in the case studies due to the lack of teamwork and problem solving activities. It became clear that the abstract meaning of standardisation has far larger possibilities than simply developing descriptions of practice in written documents. Information on standards could be displayed in the packing system or equipment, for instance. Most importantly, information on standard procedures should be available when and where the construction worker needs it, despite the great need for workstation mobility. Hence, concludes that there is an urgent need for promoting a more widespread use of “visual management” approaches in order to enable effective dissemination and use of standard practices within the construction environment.

Citation

Santos, A., Torres Formoso, C. and Tookey, J.E. (2002), "Expanding the meaning of standardisation within construction processes", The TQM Magazine, Vol. 14 No. 1, pp. 25-33. https://doi.org/10.1108/09544780210413200