TY  - JOUR
AB  - Uses the three quality dimensions of: systems; tools and techniques; and people, analyses the contribution of UK writers to the development of the body of knowledge known as total quality management (TQM). From examination of a range of source material (e.g. books, papers, postgraduate theses, and articles) it is clear that quality and TQM, within the UK, is still a subject of research and reporting. Those papers written by the academic fraternity tend to focus on the systems, and tools and techniques dimensions, whilst the more journalistic papers show a preference for people‐related issues. The examination reveals that the contribution of UK writers presents a rich and broad picture of TQM, however, a truly integrated view is not provided.
VL  - 13
IS  - 2
SN  - 0954-478X
DO  - 10.1108/09544780110366051
UR  - https://doi.org/10.1108/09544780110366051
AU  - Zain Z.M.
AU  - Dale B.G.
AU  - Kehoe D.F.
PY  - 2001
Y1  - 2001/01/01
TI  - Total quality management: an examination of the writings from a UK perspective
T2  - The TQM Magazine
PB  - MCB UP Ltd
SP  - 129
EP  - 137
Y2  - 2024/04/25
ER  -