Employee involvement and quality management

Abstract

This paper records the research on the investigation of the empirical relationship between employee involvement (EI) and quality management. It is based on data from a survey of 180 manufacturing companies. The main findings are: EI is positively correlated with total quality management (TQM) enablers; EI is positively correlated with improvements in business performance; EI positively influences the contribution of TQM to the improvement of business performance; EI is marginally related to ISO registration; and EI has no effect on the contribution of ISO 9000 registration. The conclusion is that EI should be incorporated into TQM and ISO 9000 registration. Implications for practice and future research are also discussed.

Citation

Sun, H., Kee Hui, I., Tam, A.Y.K. and Frick, J. (2000), "Employee involvement and quality management", The TQM Magazine, Vol. 12 No. 5, pp. 350-354. https://doi.org/10.1108/09544780010341969