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Marginalisation of quality: is there a case to answer?

B.G. Dale (United Utilities Professor of Quality Management at the Manchester School of Management, UMIST, Manchester, UK.)
R.T. Williams (Faculty of Business and Economics, Erasmus University Rotterdam, Rotterdam, The Netherlands.)
T. van der Wiele (Faculty of Business and Economics, Erasmus University Rotterdam, Rotterdam, The Netherlands.)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 August 2000

Abstract

This paper makes the point that since the early 1990s there have been signs (e.g. the move from quality and total quality management (TQM) to excellence, and process control to process management) that quality and TQM are perceived by some commentators to be out‐of‐date and fallen by the wayside. The paper outlines these signs and points out that they can lead to a marginalisation of quality. However, through major trends such as business to business e‐commerce and six sigma there are clear indications that old style quality is coming back into the business arena because of the savings it can bring. These trends and their implications are examined in the paper.

Keywords

Citation

Dale, B.G., Williams, R.T. and van der Wiele, T. (2000), "Marginalisation of quality: is there a case to answer?", The TQM Magazine, Vol. 12 No. 4, pp. 266-274. https://doi.org/10.1108/09544780010325840

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MCB UP Ltd

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