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Learning by auditing: a knowledge creating approach

Ron Beckett (Ron Beckett is General Manager at Hawker de Havilland Ltd, Bankstown, NSW, Australia.)
Peter Murray (Peter Murray is Lecturer in Management at the Centre for Innovation and Continuous Improvement (InCIte), University of Western Sydney, NSW, Australia.)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 2000



The following case study demonstrates how an organisation can integrate learning with normal business processes so that it not only shares its knowledge and continuously improves at a high rate, but also, achieves this without significant disruption to its routine business. Against a background of traditional learning techniques that advocate linear learning, the study advances the theme of multiple learning processes to facilitate a more flexible approach to organisational learning. The study describes how auditing can be used as a learning tool to detect potential problems before they become operationally troublesome. A number of audit processes outline how an organisation can expedite collective learning, generate considerable quantities of information, and consider early responses to forces of change.



Beckett, R. and Murray, P. (2000), "Learning by auditing: a knowledge creating approach", The TQM Magazine, Vol. 12 No. 2, pp. 125-136.




Copyright © 2000, MCB UP Limited

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