TY  - JOUR
AB  - Continuous improvement (CI) is a process used by manufacturing firms to improve quality, reduce lead times, reduce price, and improve delivery reliability. A survey of firms in Australia was conducted to determine the main motives for implementing CI and the focus of CI activities. This article will examine the responses of firms using CI. However, not all firms surveyed were at the same stage of development in their use of CI. While some firms were using CI across all aspects of their business and regarded CI as second nature most firms were in the early stages of development of CI using it primarily in the manufacturing function at the operator level. This article reports on the experiences of mature firms, so providing useful guidance for developing firms seeking to learn from the experience of mature CI.
VL  - 12
IS  - 2
SN  - 0954-478X
DO  - 10.1108/09544780010318370
UR  - https://doi.org/10.1108/09544780010318370
AU  - Hyland Paul
AU  - Mellor Robert
AU  - O’Mara Eddie
AU  - Kondepudi Ramesh
PY  - 2000
Y1  - 2000/01/01
TI  - A comparison of Australian firms and their use of continuous improvement tools
T2  - The TQM Magazine
PB  - MCB UP Ltd
SP  - 117
EP  - 124
Y2  - 2024/04/26
ER  -