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A comparison of Australian firms and their use of continuous improvement tools

Paul Hyland (Paul Hyland is at the InCITe (Innovation and Continuous Improvement Technologies) Research Centre, University of Western Sydney, Campbelltown, New South Wales, Australia.)
Robert Mellor (Robert Mellor is at the InCITe (Innovation and Continuous Improvement Technologies) Research Centre, University of Western Sydney, Campbelltown, New South Wales, Australia.)
Eddie O’Mara (Eddie O’Mara is at the InCITe (Innovation and Continuous Improvement Technologies) Research Centre, University of Western Sydney, Campbelltown, New South Wales, Australia.)
Ramesh Kondepudi (Ramesh Kondepudi is at the InCITe (Innovation and Continuous Improvement Technologies) Research Centre, University of Western Sydney, Campbelltown, New South Wales, Australia.)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 2000

Abstract

Continuous improvement (CI) is a process used by manufacturing firms to improve quality, reduce lead times, reduce price, and improve delivery reliability. A survey of firms in Australia was conducted to determine the main motives for implementing CI and the focus of CI activities. This article will examine the responses of firms using CI. However, not all firms surveyed were at the same stage of development in their use of CI. While some firms were using CI across all aspects of their business and regarded CI as second nature most firms were in the early stages of development of CI using it primarily in the manufacturing function at the operator level. This article reports on the experiences of mature firms, so providing useful guidance for developing firms seeking to learn from the experience of mature CI.

Keywords

Citation

Hyland, P., Mellor, R., O’Mara, E. and Kondepudi, R. (2000), "A comparison of Australian firms and their use of continuous improvement tools", The TQM Magazine, Vol. 12 No. 2, pp. 117-124. https://doi.org/10.1108/09544780010318370

Publisher

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MCB UP Ltd

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