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Quality management approach in China

Zhihai Zhang (Zhihai Zhang is a PhD candidate at the Faculty of Management and Organization, University of Groningen, Groningen, The Netherlands.)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 2000



In order to provide readers with a better understanding of China’s approach to quality management, this paper presents China’s quality management history, the main quality management efforts adopted by the Chinese government, the product quality situation, and the reasons for product quality problems. Finally, it has been concluded that governments can only play a role in shaping the context and institutional structure surrounding companies, while governments cannot create competitive industries; only companies can do that. If the quality of people, especially governmental officials, top management, and employees does not improve, it is very difficult for the country to improve product quality.



Zhang, Z. (2000), "Quality management approach in China", The TQM Magazine, Vol. 12 No. 2, pp. 92-105.




Copyright © 2000, MCB UP Limited

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