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The impact of ISO 9000 and TQM on best practice/performance

Vas Prabhu (Vas Prabhu is Director of Business Excellence Centre, Newcastle Business School, University of Northumbria at Newcastle, UK.)
Alex Appleby (Alex Appleby is a Senior Lecturer, Newcastle Business School, University of Northumbria at Newcastle, UK.)
David Yarrow (David Yarrow is manager at the Business Excellence Centre, University of Northumbria at Newcastle, UK.)
Ed Mitchell (Ed Mitchell is a Research Associate both at the Business Excellence Centre, University of Northumbria at Newcastle, UK.)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 2000

Abstract

Companies, irrespective of size or sector, often use ISO 9000 and TQM as a route to world class status. The aim of this paper is to show if this has had any impact on or contributed to raising their competitiveness. This paper gives brief details of a large‐scale UK benchmarking study on the adoption of best practice which provides the data for this research. Then the distinguishing features of some best practices and performance within both ISO and non‐ISO companies are presented for the manufacturing sector. The significance of any correlations between practice and performance are also put forward for further consideration. Finally, the lessons to be learnt from this empirical evidence are drawn out.

Keywords

Citation

Prabhu, V., Appleby, A., Yarrow, D. and Mitchell, E. (2000), "The impact of ISO 9000 and TQM on best practice/performance", The TQM Magazine, Vol. 12 No. 2, pp. 84-92. https://doi.org/10.1108/09544780010318334

Publisher

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MCB UP Ltd

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