An historical examination of early “Believers” in the quality management movement: the Shaker example

Abstract

Through the application of Hirst’s “forms of knowledge” theory, it is shown that the Shakers’ nineteenth century management principles had many similarities to Deming’s tenets. For example, Shakers were committed to perfection in work, taking their time in pursuit of quality. Training was accomplished through sharing community expertise, apprenticing, and rotating jobs. Also, equality and cooperation were encouraged among the “brothers” and “sisters.” This example of management history research provides a baseline from which management concepts can be understood and potential mistakes avoided.

Citation

Phillips Carson, P., Lanier, P.A. and Carson, K.D. (2000), "An historical examination of early “Believers” in the quality management movement: the Shaker example", The TQM Magazine, Vol. 12 No. 1, pp. 37-52. https://doi.org/10.1108/09544780010308029