This article examines the attitudes of chief executives across five service industries (transportation and travel; retail; financial services; communications and information; and professional services) to explore industry differences with regard to strategic challenges, as well as links between strategic challenges facing firms and specific sets of staffing policies.
Sonnenfeld, J.A. and Spence, P.L. (1991), "Strategic Challenges and Service Sector Response: An Industry‐specific Approach", Journal of Organizational Change Management, Vol. 4 No. 1, pp. 33-44. https://doi.org/10.1108/09534819110140167
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