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Strategic Challenges and Service Sector Response: An Industry‐specific Approach

Jeffrey A. Sonnenfeld (Emory Center for Leadership and Career Studies, Atlanta, Georgia, USA)
Padraic L. Spence (Emory Center for Leadership and Career Studies, Atlanta, Georgia, USA)

Journal of Organizational Change Management

ISSN: 0953-4814

Article publication date: 1 January 1991

Abstract

This article examines the attitudes of chief executives across five service industries (transportation and travel; retail; financial services; communications and information; and professional services) to explore industry differences with regard to strategic challenges, as well as links between strategic challenges facing firms and specific sets of staffing policies.

Keywords

Citation

Sonnenfeld, J.A. and Spence, P.L. (1991), "Strategic Challenges and Service Sector Response: An Industry‐specific Approach", Journal of Organizational Change Management, Vol. 4 No. 1, pp. 33-44. https://doi.org/10.1108/09534819110140167

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited