TY - JOUR AB - The theory of learned helplessness is presented as a framework for diagnosing problems and planning remedial action in organisations. The elements of a successful change strategy are discussed and attention is focused on interventions designed to disconfirm expectations of non‐contingency between response and outcome. VL - 4 IS - 2 SN - 0953-4814 DO - 10.1108/09534819110007282 UR - https://doi.org/10.1108/09534819110007282 AU - Hayes John PY - 1991 Y1 - 1991/01/01 TI - Expectations regarding the Controllability of Outcomes in Organisations: Implications for Management and Organisation Development T2 - Journal of Organizational Change Management PB - MCB UP Ltd SP - 48 EP - 63 Y2 - 2024/04/25 ER -