Consultant‐client relationship: one of the secrets to effective organizational change?
Journal of Organizational Change Management
ISSN: 0953-4814
Article publication date: 30 August 2011
Abstract
Purpose
The purpose of this paper is to examine the link between interpersonal and organizational factors in consultant‐client relationships and their contribution to the effectiveness of an organizational change process.
Design/methodology/approach
The authors designed two studies in order to gain insightful information, both qualitative and quantitative in nature. Study 1 is composed of semi‐structured one‐on‐one interviews conducted with pairs of clients and consultants. Study 2 is designed as a quantitative study and is a direct expansion of study 1. The sample, conducted between the years 2002 and 2007, is composed of departments within organizations that underwent an organizational change process, in which external consultants took part.
Findings
The authors found that a high level of commitment to change has a positive effect on the successful implementation of organizational change as a whole. Also, high levels of dyadic trust in the consultant‐client relationship result in higher levels of consultant commitment to the change process. Finally, consultant commitment to change partially mediates the relationship between trust and successful implementation of organizational change.
Originality/value
The paper explores the link between individual and organizational levels in pursuing organizational change processes and attempts to clarify this link.
Keywords
Citation
Chalutz Ben‐Gal, H. and Tzafrir, S.S. (2011), "Consultant‐client relationship: one of the secrets to effective organizational change?", Journal of Organizational Change Management, Vol. 24 No. 5, pp. 662-679. https://doi.org/10.1108/09534811111158912
Publisher
:Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited