There are many instances of documented resistance to computer‐based technology. Presents the two most important causes for resistance. Moreover, also presents solutions/techniques to reduce resistance. The first important cause for resistance is based on the notion that, even though technical barriers have fallen, some features of computer‐based technology are difficult for end‐users to learn. The other is based on a personality profile of the end‐user. Offers suggestions to alleviate both of these sources of resistance.
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