TY  - JOUR
AB  - Quality has become an increasingly important issue. Describes a
survey conducted within a training organization examining the
implementation of a quality initiative BS 5750. Its implementation in
the service sector is relatively new and therefore documented case
studies remain sparse. Aims to reveal staff attitudes during the
implementation process and examine what implications they have for
managers and for future methods of implementation.
VL  - 6
IS  - 4
SN  - 0953-3230
DO  - 10.1108/09533239310145570
UR  - https://doi.org/10.1108/09533239310145570
AU  - O’Brien Paula
PY  - 1993
Y1  - 1993/01/01
TI  - BS 5750: The Message for Managers
T2  - Executive Development
PB  - MCB UP Ltd
Y2  - 2024/04/27
ER  -