Customer‐focused career development

Abstract

States that career development programmes need to become more customer‐conscious, not only focusing on the needs of external customers, but also allowing for participation by internal customers or clients. Discusses service orientation versus production orientation in career development. Describes career development at the National and Provincial Building Society. Concludes that using “customer‐conscious” procedures results in more satisfied and committed clients.

Citation

Iles, P. and Mabey, C. (1991), "Customer‐focused career development", Executive Development, Vol. 4 No. 4. https://doi.org/10.1108/09533239110136437