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Customer‐focused career development

Executive Development

ISSN: 0953-3230

Article publication date: 1 December 1991

Abstract

States that career development programmes need to become more customer‐conscious, not only focusing on the needs of external customers, but also allowing for participation by internal customers or clients. Discusses service orientation versus production orientation in career development. Describes career development at the National and Provincial Building Society. Concludes that using “customer‐conscious” procedures results in more satisfied and committed clients.

Keywords

Citation

Iles, P. and Mabey, C. (1991), "Customer‐focused career development", Executive Development, Vol. 4 No. 4. https://doi.org/10.1108/09533239110136437

Publisher

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MCB UP Ltd

Copyright © 1991, MCB UP Limited