Explains how senior management determined to achieve a more open style in the workplace based on committed teams engaged in open and honest communication to plan and achieve corporate, business and individual objectives. Using a 23‐point questionnaire returned anonymously by staff the results were aggregated by a consultant firm. Results shared between manager and staff showed that being negative increases the problems in the workplace. Suggests that other organisations searching for ways to increase the effectiveness of their workforce should consider the use of upward feedback.
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