Exploring the possible reasons why the UK Government commended the EFQM excellence model as the framework for delivering governance in the new NHS

Abstract

A brief introduction into recent developments of the EFQM Excellence Model and the United Kingdom (UK) Government’s agenda for ensuring that quality is at the heart of all decision making is given. In view of the Government explicitly commending the use of the EFQM Excellence Model to all organisations within the National Health Service, the author decides to explore the possible reasons behind the commendation. When comparing the EFQM Excellence Model with the Government’s vision for quality, the former emerges as a more than ideal tool for any organisation wishing to commence or strengthen their journey on the road to quality and/or excellence; particularly as the EFQM Excellence Model is based on the principles of self‐assessment, continuous improvement, learning and innovation, teamwork and a culture totally focused on the customer. Finally, ten possible reasons behind the Government commending the use of the Model are given.

Citation

Jackson, S. (1999), "Exploring the possible reasons why the UK Government commended the EFQM excellence model as the framework for delivering governance in the new NHS", International Journal of Health Care Quality Assurance, Vol. 12 No. 6, pp. 244-253. https://doi.org/10.1108/09526869910287314