A comparison of service predispositions between NHS nurses and hospitality workers

Abstract

The following study sought to develop an instrument to elicit the service predispositions of nurses and hospitality foodservice workers. Results of a pilot study suggested that the service predisposition instrument (SPI) was valid and therefore appropriate to investigate the service attitudes of these workers. Service predispositions of nurses from two NHS Trusts were compared with those of hospitality foodservice workers in two large hotels. Overall, both nurses and foodservice workers were found to have similar positive service predis‐ positions. However, significant differences were present between groups for certain service dimensions.

Citation

Lee‐Ross, D. (1999), "A comparison of service predispositions between NHS nurses and hospitality workers", International Journal of Health Care Quality Assurance, Vol. 12 No. 3, pp. 92-99. https://doi.org/10.1108/09526869910265084