TY  - JOUR
AB  - This paper reports the initial findings from a study of the application of process analysis into a general practice. It discusses the issues surrounding the relationships between clinical and managerial tasks. A new model of primary care is proposed which takes into account management issues and separates out non‐patient contact activities. Evidence is presented and conclusions are drawn about front/back office activities, general practice as a small business, patient care and suggestions are made for future work.
VL  - 11
IS  - 4
SN  - 0952-6862
DO  - 10.1108/09526869810216034
UR  - https://doi.org/10.1108/09526869810216034
AU  - Boaden Ruth J.
AU  - Zolkiewski Judy M.
PY  - 1998
Y1  - 1998/01/01
TI  - Process analysis in general practice ‐ a new perspective?
T2  - International Journal of Health Care Quality Assurance
PB  - MCB UP Ltd
SP  - 117
EP  - 122
Y2  - 2024/04/19
ER  -