A glossary of terms encountered in quality and customer service
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 September 1996
Abstract
A glossary of terms and definitions relating to the fields of quality and customer care, exemplified by reference to health care.
Keywords
Citation
Moores, B. (1996), "A glossary of terms encountered in quality and customer service", International Journal of Health Care Quality Assurance, Vol. 9 No. 5, pp. 24-36. https://doi.org/10.1108/09526869610125019
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited