Focuses on the contract process as a source of information for managers seeking to contract more effectively. Draws on the findings of a multiple‐case comparative study undertaken to understand service‐contracting processes and the factors that influence them. Offers specific ideas for ways to manage contracting processes more effectively. Includes case examples to clarify the points raised.
Heinbuch, S. (1996), "Achieving effective service‐contracting results: the process is the key to success", International Journal of Health Care Quality Assurance, Vol. 9 No. 3, pp. 32-40. https://doi.org/10.1108/09526869610117757Download as .RIS
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