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Achieving effective service‐contracting results: the process is the key to success

Susan E. Heinbuch (New York University, New York, USA)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 June 1996

686

Abstract

Focuses on the contract process as a source of information for managers seeking to contract more effectively. Draws on the findings of a multiple‐case comparative study undertaken to understand service‐contracting processes and the factors that influence them. Offers specific ideas for ways to manage contracting processes more effectively. Includes case examples to clarify the points raised.

Keywords

Citation

Heinbuch, S.E. (1996), "Achieving effective service‐contracting results: the process is the key to success", International Journal of Health Care Quality Assurance, Vol. 9 No. 3, pp. 32-40. https://doi.org/10.1108/09526869610117757

Publisher

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MCB UP Ltd

Copyright © 1996, MCB UP Limited

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