Describes a method to assist in the achievement of Patient Charter standards. Service Protocols are multi‐disciplinary in their approach and can be used as a one‐off approach or in conjunction with other quality assurance methods. Gives an example of a Service Protocol applied to an out‐patient department and discusses the benefits of the method for this and other services.
Greig, J.I. (1994), "Service Protocols", International Journal of Health Care Quality Assurance, Vol. 7 No. 2, pp. 14-15. https://doi.org/10.1108/09526869410055767
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