Briefly reviews the literature on private outpatient satisfaction and NHS outpatient satisfaction. Describes the survey of patients in the two settings, focusing on the similarities and differences in findings, especially the differences between the administrative and clinical process in private and NHS OPDs. Discusses weaknesses and limitations in the survey design.
Hurst, K. (1992), "NHS Outpatient and Private Outpatient Satisfaction", International Journal of Health Care Quality Assurance, Vol. 5 No. 6. https://doi.org/10.1108/09526869210021315
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