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An Approach to Customer Feedback

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 May 1992

Abstract

Details an approach to the assessment of organizational performance. Outlines the undertaking of a consumer survey and how feedback from people using health services can be obtained. The aim of the survey was to assess the level of individual/personal care. It included four main phases: qualitative research, questionnaire development, a pilot study and the main survey. Discusses the main survey and its findings in detail. Evaluates the work.

Keywords

Citation

Witty, J. (1992), "An Approach to Customer Feedback", International Journal of Health Care Quality Assurance, Vol. 5 No. 5. https://doi.org/10.1108/09526869210020172

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited