Takes initial stock of the benefits that have accrued as a result of five TQM projects carried out in Worthing District Health Authority. Categorizes benefits in terms of the organization, the customer, the employee and benefits in overcoming difficulties.
James, E. (1992), "Identifying the Benefits of TQM Projects", International Journal of Health Care Quality Assurance, Vol. 5 No. 4. https://doi.org/10.1108/09526869210016889
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