Total Quality Management: Is There Any Point in It?

Abstract

Questions whether people really understand what total quality management is, what it can do to an organization, how the organization can cope with fully espousing a TQM strategy in a general environment in which TQM is not understood. Asks whether there are any benefits for patients, can it be proved, and how long will it take? Explains how a district health authority has approached total quality management and identifies some benefits to customers.

Citation

Hawkes, J. (1992), "Total Quality Management: Is There Any Point in It?", International Journal of Health Care Quality Assurance, Vol. 5 No. 4. https://doi.org/10.1108/09526869210016870