Outlines an approach to the systematic evaluation of the benefits of standard setting as part of a TQM programme, which looks at the systems and culture necessary to monitor and improve quality. Reports on a specific research project, undertaken to analyse the impact of both the processes and end results of setting quality standards.
Gott, S., Murfin, R. and McSorley, G. (1992), "Evaluating the Benefits of Standard Setting", International Journal of Health Care Quality Assurance, Vol. 5 No. 4. https://doi.org/10.1108/09526869210016861
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