The authors are the Officer in Charge and one of the Care Officers of a local authority residential home for the elderly mentally infirm. Describes the staff′s experience in designing and implementing a quality assurance system under ISO 9000. Looks at the way in which the project was tackled, and the resulting benefits to the residents, the staff team, and the overall atmosphere of the home.
Humphrey, N. and Hildrew, M. (1992), "Napier House ‐ The Steps to Quality: Its Beginnings, Trials and Joys", International Journal of Health Care Quality Assurance, Vol. 5 No. 3. https://doi.org/10.1108/09526869210014962
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