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Napier House ‐ The Steps to Quality: Its Beginnings, Trials and Joys

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 1 March 1992

Abstract

The authors are the Officer in Charge and one of the Care Officers of a local authority residential home for the elderly mentally infirm. Describes the staff′s experience in designing and implementing a quality assurance system under ISO 9000. Looks at the way in which the project was tackled, and the resulting benefits to the residents, the staff team, and the overall atmosphere of the home.

Keywords

Citation

Humphrey, N. and Hildrew, M. (1992), "Napier House ‐ The Steps to Quality: Its Beginnings, Trials and Joys", International Journal of Health Care Quality Assurance, Vol. 5 No. 3. https://doi.org/10.1108/09526869210014962

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited