Achieving the best health care delivery involves a tension between quality and quantity of health care and its cost. Usually the latter ‐ the cost ‐ is debated in terms of its insufficiency. In addition, however, the amount of revenue tied up in “failure costs” or the cost of poor quality can, in any hospital or community service, be appreciable. A model of quality costing to address these issues is outlined.
Koch, H. and Higgs, A. (1991), "What Does Quality Health Care Cost?", International Journal of Health Care Quality Assurance, Vol. 4 No. 4. https://doi.org/10.1108/09526869110004793
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