The project approach to tackling complex multidisciplinary problems uses cross‐department project teams of highly motivated people tapping into the many hidden ideas and solutions within the organisation. Key issues are the project leader, its members, its brief and its rational approach to problem solving. Issues such as empowering staff and maintaining momentum are crucial to the success of this approach to quality management.
Ward, K. (1991), "Project Approach to Quality Management", International Journal of Health Care Quality Assurance, Vol. 4 No. 4. https://doi.org/10.1108/09526869110002001
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