Total hip replacement: patient satisfaction and early outcomes
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 15 March 2013
Abstract
Purpose
The purpose of this paper is to assess patient satisfaction with their healthcare experience, total hip replacement outcome, compliance with post operative rehabilitation and consenting process effectiveness.
Design/methodology/approach
A consecutive sample of patients between January 2007 and September 2008 was identified. A novel questionnaire was designed to assess outcomes and applied via phone interview by an independent assessor.
Findings
All patients recalled the consenting/education process with a high proportion recalling surgical risks/benefits. Overall satisfaction was good or better in 76 per cent of the cohort. Post‐operative compliance with the rehabilitation programme in 70 per cent of the cohort was achieved. Walking, as the surrogate functional marker, was deemed good or better in 76 per cent.
Practical implications
The education process and a purposefully designed booklet helped educate patients. Those dissatisfied with physiotherapy generally underwent surgery late in the week and were assessed/treated by the emergency physiotherapy service. Consequently, full‐time weekend physiotherapy for arthroplasty patients was implemented.
Originality/value
Results revealed a high‐volume treatment centre with outcomes comparable to international standards. A potential problem with physiotherapy cover was identified and the loop closed.
Keywords
Citation
Kelly, E., Campbell, J. and Murray, P. (2013), "Total hip replacement: patient satisfaction and early outcomes", International Journal of Health Care Quality Assurance, Vol. 26 No. 3, pp. 262-268. https://doi.org/10.1108/09526861311311445
Publisher
:Emerald Group Publishing Limited
Copyright © 2013, Emerald Group Publishing Limited