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A pilot study of satisfaction in oncology nursing care: an indirect predictor of quality of care

Esther Uña Cidón (Medical Oncology Department and School of Medicine, Clinical University Hospital of Valladolid, Valladolid, Spain)
Fernando Cuadrillero Martín (Medical Oncology Department and School of Medicine, Clinical University Hospital of Valladolid, Valladolid, Spain)
Milagros Hijas Villaizán (Outpatient Unit of Medical‐Haematological Oncology, Clinical University Hospital of Valladolid, Valladolid, Spain)
Francisco López Lara (Clinical University Hospital of Valladolid and School of Medicine, Valladolid, Spain)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 3 February 2012

751

Abstract

Purpose

Although “satisfaction” is not easy to define, excellence in health care is impossible without professional/patient satisfaction, so this paper aims to report on a pilot study designed in order to evaluate the degree of nursing staff satisfaction with the implementation of measures to improve quality of care.

Design/methodology/approach

The project consisted of several phases: writing protocols of care; training of nursing staff in their management; and a cross‐sectional study to evaluate nursing staff satisfaction with them. The design of the survey consisted of a 16‐item Likert scale, which had to be auto filled. A factorial analysis to simplify and validate the tools was used, using statistical analyses with SPSS software 8.0.

Practical implications

The results are applicable to young small oncological units with high degree of variability in patient care. The study showed that nursing staff satisfaction with new improvement measures taken improves safety and finally quality of care.

Findings

The study obtained four dimensions (D) explaining 100 percent of variance. Each dimension with several items: D1: “Nursing job quality” explaining 48.4 percent of variance; D2: “Satisfaction with the knowledge”; D3: “Nursing job feelings/perceptions”; D4: “Nursing communication with doctors/patients”. It provided a direct point of view of each nurse, knowledge about problems encountered daily and demonstration of how a simple/convenient method is useful to engage the staff in decision‐making‐process and implementation of new strategies or to promote the integration of basic aspects of health management in daily clinical practice.

Originality/value

This is the first study evaluating nursing staff satisfaction with new improvement measures taken in a small medical unit, aiming at quality of care benefits. Very promising results were obtained although the sample size was small.

Keywords

Citation

Uña Cidón, E., Cuadrillero Martín, F., Hijas Villaizán, M. and López Lara, F. (2012), "A pilot study of satisfaction in oncology nursing care: an indirect predictor of quality of care", International Journal of Health Care Quality Assurance, Vol. 25 No. 2, pp. 106-117. https://doi.org/10.1108/09526861211198272

Publisher

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Emerald Group Publishing Limited

Copyright © 2012, Emerald Group Publishing Limited

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