Managing healthcare quality in Ghana: a necessity of patient satisfaction

Roger Ayimbillah Atinga (Department of Public Administration and Health Services Management, University of Ghana Business School, Legon, Ghana)
Gordon Abekah‐Nkrumah (Department of Public Administration and Health Services Management, University of Ghana Business School, Legon, Ghana)
Kwame Ameyaw Domfeh (Department of Public Administration and Health Services Management, University of Ghana Business School, Legon, Ghana)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Publication date: 6 September 2011

Abstract

Purpose

The study aims to examine how communication, provider courtesy, support/care, environment of the facility and waiting time significantly predict patients' satisfaction with quality of healthcare in two hospitals located in northern Ghana.

Design/methodology/approach

An exploratory study of which 324 respondents were selected using stratified and convenient sampling techniques. Results are presented using a multiple regression model.

Findings

The results revealed that of the five‐factor model, support/care, environment of the facility and waiting time determine patients' satisfaction with quality of healthcare delivery. The explanatory power of the dependent variable was explained by 51 percent.

Originality/value

The findings suggest that internal and external health sector stakeholders may possibly use this study as a precursor to improve service quality in the two hospitals in particular and others in general.

Keywords

Citation

Ayimbillah Atinga, R., Abekah‐Nkrumah, G. and Ameyaw Domfeh, K. (2011), "Managing healthcare quality in Ghana: a necessity of patient satisfaction", International Journal of Health Care Quality Assurance, Vol. 24 No. 7, pp. 548-563. https://doi.org/10.1108/09526861111160580

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited

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